IT Support & Advice

Providers of pay-as-you-go or contract IT helpdesk support, and responsive on-site IT support to businesses 24 hours a day, 7 days a week.

Whether you are a start-up, or a long established business, having a trusted IT support partner is essential. With over 20 years experience, you can rely on us to provide a comprehensive and reliable service.

Contract IT Support

Contracted IT Support allows clients to have defined levels of response and agreed activities being carried out as part of a service level agreement.

Pay-as-you-go IT Helpdesk

Pay-as-you-go IT support allows clients to call upon our services as and when required, response is prioritised dependent on current contracted support activities.

IT Installations and Upgrades

We advise on appropriate IT Hardware and suitable upgrade paths ensuring continuity of service and always aim to reduce disruption wherever possible.

Office / Premises Moves

Moving IT equipment can have unintended consequences, great care must be taken when a business’s entire livelihood may be at risk, moves must be thought through and risks mitigated.

IT Audits and Reviews

We ensure that best practices are carried out and IT equipment and services are fit for purpose. New technologies and services are constantly being released, and it is important to always be aware what your options are and when these options should be taken.

Microsoft Office 365

Microsoft have moved to a subscription model called Office365, where the Microsoft Office product line can now be found. We can supply and manage your subscription for you as a trusted support partner.

IT Support Case Studies

We provide IT support on a contract and ad-hoc basis to a considerable number of clients across a diverse range of business sectors. We support businesses in tourism, retail, engineering, manufacturing and local government.

Norscot Joinery IT Support

Scrabster Harbour Trust, IT Support & Systems

PA Consulting – IT Reviews

View more case studies

Frequently Asked Questions

How does an IT Support request get handled

First your call is raised as a ticket which goes to the appropriate response team and these are usually solved by providing you with verbal or written instructions, sometimes using remote access to your computer. Response rates vary depending on how busy the team is and the complexity of the problem. However, during busy periods, each ticket will be scheduled due to severity and impact on your work so the right priority to issues is given. Contracted Support Clients are given higher priority over Ad-Hoc calls.

What equipment is supported?

Your entire network can be supported, which includes Servers, Desktop PC’s, laptops, printers, switches, firewalls, email delivery to mobile devices and remote access systems. As a Contracted Support Client we will identify the equipment covered by your support contract, thereafter we proactively monitor, protect and update your systems, for optimal operation.

How do we set up a contract support arrangement?

Give us a call on 01847 892892 to discuss the scope of support you require.

Do you just do IT Support?

No, we also carry out digital marketing, web and software development. We supply IT Hardware and carry out technology installations and upgrades. If you have a technology related issue then we will likely be able to assist, if not we will know who can.

What I’m after isn’t listed under your services?

Give us a call on 01847 892892 to discuss. If it’s at all related to technology, it’s likely that we can do it. And if we can’t, we’ll know someone that can!

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In some cases we might need to arrange a phone or video call to discuss further.

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