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Version: 17th May 2018
This policy sets out the different areas where user privacy is concerned and outlines our requirements & obligations toward our customers and the services we provide. Furthermore, the way we process, store and protect user data and information will also be detailed within this policy.
To be able to provide our services we may require personal information which will only ever be used for the purposes of providing those services.
Accuracy and relevance
Navertech will ensure that any personal data processed is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained. Navertech will not process personal data obtained for one purpose for any unconnected purpose, unless the individual concerned has agreed to this or would otherwise reasonably expect this. Individuals may ask that we correct inaccurate personal data relating to them. If you believe that your information is inaccurate you should record the fact that the accuracy of the information is disputed and inform us on 01847 892892 or firstname.lastname@example.org.
Navertech must keep personal data secure against loss or misuse. Where other organisations process personal data as a service on our behalf, the DPO (Data Protection Officer) will establish what, if any, additional specific data security arrangements need to be implemented in contracts with those third-party organisations.
Navertech take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our website(s) comply with all UK national laws and requirements for user privacy.
What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that typically track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Whilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information only for the purposes of providing any requested services and products to you. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone, fax and email details, you consent to Navertech contacting you using that method. You have the right at any time to request a copy of the personal information we hold about you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us on 01847 892892 or email@example.com.
Information collection and use
Navertech will not sell or rent any personally identifiable information that you provide us, to anyone.
How do we collect information?
Navertech collects information in two ways:
- When you directly give it to us (“Directly Provided Data”)
When you sign up on one of our websites, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing website forms. All this information requires a direct action by you at that time in order for us to receive it.
- When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
Navertech will not retain your personal information longer than necessary. We will store the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
We currently use third party Sub processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third-party Sub processor, we perform diligence to evaluate their privacy, security and confidentiality practices, and execute an agreement implementing its applicable obligations.
Infrastructure Sub processors
We may use the following Sub processors to host Customer Data or provide other infrastructure that helps with delivery of our Services:
|Entity Name||Sub processing Activities||Entity Country|
|Fasthosts||Domain Registrar||United Kingdom|
|123-Reg||Domain Registrar||United Kingdom|
|Nominet||Domain Registry||United Kingdom|
|ICANN||Domain Registry||United States|
|Heart Internet||Internet Service Provider||United Kingdom|
|Redstation||Internet Service Provider||United Kingdom|
|34SP||Internet Service Provider||United Kingdom|
|Avast||Anti-Virus Service Provider||Czech Republic|
|Stripe||Payment Service Gateway||United States|
|Paypal||Payment Service Gateway||United States|
|Fusemail||Internet Service Provider||United States|
|Microsoft||Internet Service Provider||United States/United Kingdom|
Other Sub processors
We may use the following Sub processors to perform other Service functions:
|Entity Name||Sub processing Activities||Entity Country|
|Freshdesk Inc.||Cloud-based Customer Support Services||United States|
|Gotoassist.||Cloud-based Remote Support Tool||United States|
|Dropbox||Cloud-based Storage Service||United States|
|Slack||Messaging Tool||United States|
|LastPass||Secure Password Management Tool||United States|
Choosing how we use your data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
- You can verify the details you have submitted to Navertech by contacting our customer service team on 01847 892892 or firstname.lastname@example.org. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your postal address.
- You can also contact us by the same method to change, correct, or delete your personal information controlled by Navertech at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
- You are also free to close your account with us by getting in contact with us to arrange any services or products to be cancelled, and any outstanding invoices paid. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).
- You can unsubscribe from receiving Navertech marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any marketing emails from us.
- You can request a readable copy of your personal data at any time. To do this, please contact us on 01847 892892 or email@example.com.
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes on this website.